Performance Perceptions Can Directly Influence Consumer Satisfaction Formation Independent of the Disconfirmation

question 108

True/False

Performance perceptions can directly influence consumer satisfaction formation independent of the disconfirmation process, particularly when expectations are high.

---

Definitions:

Interest Rate

The amount charged by a lender to a borrower for the use of assets, expressed as a percentage of the principal.

Interest

A charge for borrowed money, generally a percentage of the amount borrowed, paid by the borrower to the lender over a set period.

Borrower's Payment

The amount of money a borrower is required to pay back to a lender, often on a regular schedule, including both principal and interest.

Present Value

The current worth of a future sum of money or stream of cash flows given a specified rate of return, used in discounting to assess investment opportunities.