Joe Was Not Satisfied with His Meal or the Service

question 15

Multiple Choice

Joe was not satisfied with his meal or the service at a restaurant, so he told the manager about it. Which type of postconsumption behaviour did Joe perform?

• A) switching
• B) disconfirming
• C) complaining
• D) attributing

---

Definitions:

Net Method

An accounting approach that records transactions after deducting any discounts, rather than recording them at their gross amount and including the discounts as a separate item.

Purchase Discounts

Price reductions given by suppliers to buyers as an incentive for early payment of their purchase invoices.

Journalize

The process of recording business transactions in the journal, making note of the debit and credit of each transaction as per double-entry bookkeeping rules.

Inventory Valuation

The process of determining the monetary value of a company's inventory, using methods such as FIFO (First-In, First-Out), LIFO (Last-In, First-Out), and weighted average cost.