Which Statement Best Describes Complaining Behaviour

question 35

Multiple Choice

Which statement best describes complaining behaviour?

• A) All customers reporting dissatisfaction complain.
• B) Consumers who do complain react with different emotions than do those who do not complain.
• C) Consumers who experience anger in response to an evaluation of the consumption experience are not likely to complain.
• D) A disgusted consumer is very likely to complain.

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Definitions:

Ethnic Group

A community or population made up of people who share a common cultural background, heritage, language, or religion, which distinguishes them from other groups.

Shared Language

A language or form of communication mutually understood and used by members of a specific group or community.

Customs

Traditional practices, beliefs, or behaviors that are characteristic of a particular community, society, or culture.

Ted Kaczynski

An American domestic terrorist, also known as the Unabomber, who engaged in a nationwide bombing campaign against people involved with modern technology, motivated by his belief in the negative effects of industrial-technological society.