In Which Situation Is a Business Least Vulnerable to Defections

question 113

Multiple Choice

In which situation is a business least vulnerable to defections?

• A) dissatisfied customers, low competitive intensity, and high switching costs
• B) dissatisfied customers, high competitive intensity, and low switching costs
• C) satisfied customers, low competitive intensity, and low switching costs
• D) satisfied customers, low competitive intensity, and high switching costs

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Definitions:

International Work Environment

A professional setting that involves the interaction and collaboration of employees from various countries and cultures.

Legal Department

A division within an organization responsible for addressing legal issues, compliance, and offering legal advice.

Cultural Biases

A predisposition or preconceived notion that stems from cultural background or upbringing, influencing one's judgments and actions.

Cultures

The collective beliefs, values, practices, and material goods of a group of people, shaping their way of life and interactions.