What Is a Consumer Who Yells, Insults, and Makes a Public

question 82

Multiple Choice

What is a consumer who yells, insults, and makes a public scene in an effort to harm a business after receiving poor service engaging in?

• A) retaliatory revenge
• B) rancorous revenge
• C) negative public publicity
• D) negative word-of-mouth

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Definitions:

Genetic Mutation

A permanent alteration in the DNA sequence that makes up a gene, which can affect the individual characteristics of an organism.

Platelets

Cell fragments in vertebrate blood that function in clotting; also called thrombocytes.

Erythrocytes

Red blood cells that transport oxygen from the lungs to tissues throughout the body and return carbon dioxide back to the lungs for exhalation.

Leukocytes

White blood cells; colorless amoeboid cells that defend the body against disease-causing organisms.