In Which Situation Is a Business Least Vulnerable to Defections

question 113

Multiple Choice

In which situation is a business least vulnerable to defections?

• A) dissatisfied customers, low competitive intensity, and high switching costs
• B) dissatisfied customers, high competitive intensity, and low switching costs
• C) satisfied customers, low competitive intensity, and low switching costs
• D) satisfied customers, low competitive intensity, and high switching costs

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Definitions:

Global Negotiation

The process of discussing terms to reach a mutually acceptable agreement between parties from different countries or cultural backgrounds.

Culture

The shared values, norms, traditions, and practices that characterize a group of people or society.

Global Negotiations

Refers to negotiation processes that involve participants from multiple countries, focusing on international agreements or disputes.

International Negotiations

The process where countries or their representatives discuss and attempt to reach agreements on matters of mutual interest.