In Which Situation Is a Business Least Vulnerable to Defections

question 113

Multiple Choice

In which situation is a business least vulnerable to defections?

• A) dissatisfied customers, low competitive intensity, and high switching costs
• B) dissatisfied customers, high competitive intensity, and low switching costs
• C) satisfied customers, low competitive intensity, and low switching costs
• D) satisfied customers, low competitive intensity, and high switching costs

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Definitions:

Managers

Individuals responsible for directing and overseeing the activities and functions of a group or organization to achieve its objectives.

Quality Advocate

A person or role dedicated to promoting, ensuring, and improving the quality of products, services, or processes within an organization.

Production Manager

A professional responsible for overseeing the production process in a manufacturing facility, ensuring that goods are produced efficiently, on time, and within budget.

Production Line

A manufacturing process in which parts or ingredients are added in sequence until the final product is assembled.