Compared to Private-Sector Workers, Members of the Full-Time Civilian Federal

question 20

Multiple Choice

Compared to private-sector workers, members of the full-time civilian federal workforce are ________ educated and ________ racially and ethnically diverse.

• A)less; more
• B)less; less
• C)more; more
• D)more; less

Understand how emotions affect judgments, decision-making, and performance.

Define emotional intelligence and recognize its importance.

Analyze the effects of stress on performance.

Differentiate between guilt and shame through examples.

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Definitions:

Nonverbal Sensitivity

The ability to accurately encode (express) and decode (understand) nonverbal cues.

Social Competence

The ability to handle social interactions and relationships effectively, including communication and understanding social cues.

Academic Competence

The ability to achieve success in educational settings through skills like studying, learning, and problem-solving.

Polygraph Test

A lie detector test that measures and records several physiological indicators such as blood pressure, pulse, respiration, and skin conductivity while a subject is asked questions.