Sematech Is a

question 20

Multiple Choice

Sematech is a

• A)New York-based global investment bank and securities trading and brokerage firm that failed in 2008 as part of the global financial crisis and recession; it was subsequently sold to JPMorgan Chase.
• B)federal government agency that supports basic research across a range of fields in order to advance fundamental knowledge that may be broadly useful.
• C)nonprofit consortium of major U.S.computer microchip manufacturers set up in the 1980s to work with the federal government to reestablish American leadership in semiconductor manufacturing.
• D)manufacturer of cylindrical solar panels that received a $535 million loan guarantee under the American Recovery and Reinvestment Act of 2009.

Acknowledge the significance of managing customer expectations to minimize service gaps.

Comprehend the importance of trust and confidence (assurance) in service delivery.

Grasp the necessity of understanding and meeting/exceeding customer expectations.

Understand the challenges of evaluating service quality due to its intangibility.