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Charlie asks for a new bike. When he is turned down, he asks for help fixing his old one. This is an example of door-in-the-face.
Efficiency
The ability to achieve a desired result or perform a task with the least amount of wasted time, effort, or resources.
Value Chain
A series of activities that companies perform to bring a product or service from conception to the marketplace.
Six Sigma
A quality standard of 3.4 defects or fewer per million products or service deliveries.
Quality Standard
A set of criteria and guidelines that outlines the specific requirements, specifications, and characteristics of a product or service to ensure it meets its purpose effectively and efficiently.
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