Which of the Following Best Describes Customer Relationship Management

question 91

Multiple Choice

Which of the following best describes customer relationship management?

• A)It involves targeting the average customer or everybody.
• B)It involves establishing and tracking customer interactions with the company.
• C)It considers all customers as one large group that should be targeted with a single promotional strategy.
• D)It is used by sales-oriented firms to convince customers to buy their products.

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Definitions:

Imperial Gallery

A term that may refer to a prominent gallery within an imperial setting, showcasing art collections connected to royalty or empire, though not a specific institution.

Ottonian Empire

A period in medieval Germany, roughly from 919 to 1024, characterized by the reign of the Ottonian dynasty which was noted for its consolidation of the kingdom and significant contributions to art and architecture.

Monasteries

Religious communities where monks or nuns live, work, and worship, often secluded from secular society and dedicating their lives to religious practice.

Gospel Book of Otto III

A medieval illuminated manuscript, richly decorated, which depicts the Gospel. It is associated with Emperor Otto III.