A Reading Service for the Visually Impaired Is Interviewing Readers

question 53

Multiple Choice

A reading service for the visually impaired is interviewing readers who have similar tones and pleasing voices. The reading service is trying to limit problems associated with which service characteristic?

• A)tangibility
• B)credence quality
• C)inconsistency
• D)flexibility

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Definitions:

T-bond Futures

Futures contracts that obligate the buyer to purchase U.S. Treasury bonds at a specified price at a future date, used for hedging and investing purposes.

Issuing Bonds

The process by which corporations or governments raise capital by selling debt securities, promising to repay the principal amount with interest at a later date.

Interest Rate

The amount charged by a lender to a borrower for the use of assets, expressed as a percentage of the principal, typically noted on an annual basis.

Futures Contracts

Agreements to buy or sell an asset at a predetermined future date and price.