What Are the Five Components That Customers Use to Evaluate

question 152

Multiple Choice

What are the five components that customers use to evaluate service quality?

• A)inseparability, inconsistency, inventory, reliability, assurance
• B)objectively, search quality, credence quality, intangibility, experience quality
• C)reliability, responsiveness, assurance, empathy, tangibles
• D)endeavours, experiences, reliability, responsiveness, assurance

---

Definitions:

Gross Profit

The difference between revenue and the cost of goods sold before deduction of overheads, interests, and taxes.

Gross Sales

The revenue earned from the sale of merchandise to customers.

Cost of Shoes

The cost of shoes encompasses the total expenses incurred in manufacturing or purchasing shoes, including materials, labor, and potentially distribution and marketing costs.

Departments

Distinct areas or divisions within an organization, each responsible for specific tasks or functions.