What Is the Model of Service Quality Called? Identify the Five

question 64

Essay

What is the model of service quality called? Identify the five gaps that can cause problems in service delivery and influence customer evaluations of service quality.

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Definitions:

Social Transformation

Significant changes in the structure and functioning of society, often aimed at improvement or progress in social, economic, or political areas.

Powerful Questions

Questions designed to provoke thoughtful reflection, elicit deeper understanding, and stimulate action, often used in coaching and leadership contexts.

Social Entrepreneur

An individual who establishes an enterprise with the goal of solving social problems or effecting social change through innovative solutions.

Nonprofit Sector

A segment of an economy consisting of organizations that operate primarily to achieve social, cultural, or environmental objectives, without a primary focus on generating profits for owners or shareholders.