Which of the Following Is the Most Important Reason to Be

question 22

Multiple Choice

Which of the following is the most important reason to be able to communicate effectively with patients and keep them informed?

• A)Educate patients about disease  
• B)Retain patients  
• C)Make patients feel more comfortable and less threatened  
• D)Make patients like the staff better

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Definitions:

Roles And Expectations

Refer to the specific duties, responsibilities, and anticipated outcomes associated with a position or job description.

Transaction Selling

A sales approach focused on completing individual sales or transactions without necessarily building long-term customer relationships.

Customer Satisfaction

Customer satisfaction is a measure of how well a product or service meets or exceeds the expectations of the customer.

Relationship Selling

A sales approach focusing on building long-term relationships with customers rather than on one-time transactions.