Which of the Following Is the Most Appropriate Response by the Medical

question 7

Multiple Choice

Which of the following is the most appropriate response by the medical assistant to the patient's statement, "I am late coming in for my check-up"?

• A)Oh, that is okay. 
• B)Why did you not come earlier?  
• C)Why? Are you upset about something?  
• D)Do you think you should have had the check-up before now?  
• E)Many of our patients are late.

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