Which of the Following Is the Most Appropriate Action of the Administrative

question 4

Multiple Choice

Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the provider's schedule?

• A)Use this time to make reminder calls for future appointments. 
• B)Ask everyone to make another appointment. 
• C)Notify patients of the delay and offer alternatives. 
• D)Escort as many patients as possible to exam rooms.

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Definitions:

Genes

Units of heredity made up of DNA that are responsible for determining the characteristics of an organism.

Operant Conditioning Procedure

A method of learning that employs rewards and punishments for behavior, encouraging the occurrence of desired behaviors and discouraging undesired ones.

Jump Through Hoop

A metaphorical expression meaning to go through many difficult or unnecessary tasks or obstacles to achieve a goal.

Reinforcers

Stimuli that increase the probability of a behavior being repeated.