When Office Design Is Being Considered, What Should Be Kept

question 24

Multiple Choice

When office design is being considered, what should be kept in mind for the reception area?

• A)Provide privacy for the administrative medical assistant. 
• B)Choose unnatural lighting. 
• C)Keep areas dimly illuminated. 
• D)Add a reception window to close the patient off from the administrative medical assistant.

---

Definitions:

Illusion of Unanimity

The misconception within a group that everyone agrees on a decision or a situation, even if this is not the case.

Illusion of Invulnerability

describes a cognitive bias in group decision-making processes where members collectively develop an overconfidence in their decisions and underestimate risks.

Devil's Advocate

The act of taking a position or argument one does not necessarily agree with for the sake of debate or to explore the thought process behind opposing viewpoints.

Groupthink

A psychological phenomenon where the desire for harmony and conformity in a group leads to irrational or dysfunctional decision-making outcomes.