An Important Part of Telephone Courtesy Is Listening

question 37

Multiple Choice

An important part of telephone courtesy is listening.Which of the following is NOT an appropriate action when listening?

• A)Pay attention to what is being said.
• B)Do not interrupt. 
• C)Use empathy.
• D)End the call by saying "bye-bye"  
• E)Listen to tone of voice.

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Definitions:

Culture

A complex system of values, traditions, symbols, and practices shared by a group of people that collectively form their way of life.

Crescive Norms

Unwritten rules that are discovered through interaction with a culture or society, influencing behavior and expectations.

Enacted Norms

Socially accepted behaviors or standards that are established through action and practice within a group or society.

Social Structure

The organized pattern of social relationships and social institutions that together compose society.