When Handling Problem Calls, Which of the Following Is NOT

question 2

Multiple Choice

When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down?

• A)Listen to what is upsetting the caller. 
• B)Immediately tell them how you can help them. 
• C)Defuse the situation. 
• D)Remain calm and in control.

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Definitions:

Rule 147

A regulation under the U.S. Securities Act of 1933 that provides a safe harbor for the intrastate offering of securities, exempting them from federal registration requirements.

Intrastate Exemption

Intrastate exemption refers to regulatory permissions allowing companies to conduct business strictly within one state, exempting them from certain federal regulations.

SEC

The U.S. Securities and Exchange Commission, an agency responsible for enforcing federal securities laws and regulating the securities industry, stock and options exchanges.

Material Omissions

Failures to include important information in a document or communication, which can significantly alter the understanding of the situation.