You Start an Incoming Call by Asking the Caller Some

question 23

Multiple Choice

You start an incoming call by asking the caller some questions in order to screen calls.Why is this important?

• A)To be sure the caller talks to the person who will be most helpful  
• B)To elicit information and give you time to think  
• C)To give you time to signal the office manager for help  
• D)To get out your protocol book to help the person

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Definitions:

Mortgage Value

The amount of money lent by a mortgagee (lender) to a mortgagor (borrower) for which the property is used as security.

Purchase Price

The amount of money paid to buy a particular product or service.

Bill of Sale

A legal document that transfers ownership of an asset from a seller to a buyer.

Closing Documents

The final and legally binding paperwork executed at the close of a real estate transaction, loan agreement, or other contractual obligation.