An Important Part of Telephone Courtesy Is Listening

question 37

Multiple Choice

An important part of telephone courtesy is listening.Which of the following is NOT an appropriate action when listening?

• A)Pay attention to what is being said.
• B)Do not interrupt. 
• C)Use empathy.
• D)End the call by saying "bye-bye"  
• E)Listen to tone of voice.

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Definitions:

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The process by which individuals learn and adopt the norms, values, and behaviors appropriate to their society or group.