You Start an Incoming Call by Asking the Caller Some

question 23

Multiple Choice

You start an incoming call by asking the caller some questions in order to screen calls.Why is this important?

• A)To be sure the caller talks to the person who will be most helpful  
• B)To elicit information and give you time to think  
• C)To give you time to signal the office manager for help  
• D)To get out your protocol book to help the person

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Definitions:

Manufacturing Overhead

All indirect costs related to manufacturing, excluding direct materials and direct labor, such as factory rent, utilities, and equipment depreciation.

Absorption Costing

A method for determining the cost of a product by including all manufacturing expenses, like material costs, labor fees, and both changeable and stationary overheads.

Variable Production Costs

Costs that vary directly with the level of production, such as raw materials and direct labor expenses.

Variable Costing

An accounting method which only includes variable costs (direct materials, direct labor, and variable manufacturing overhead) in product costs.