Which of the Following Is the Most Appropriate Action When

question 2

Multiple Choice

Which of the following is the most appropriate action when a patient telephones with symptoms of acute illness?

• A)Work an appointment into the schedule immediately. 
• B)Schedule an appointment for the following day. 
• C)Send the patient to the emergency room. 
• D)Offer to work in an appointment over the next few days. 
• E)Offer to schedule the patient for the last appointment of the day.

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Definitions:

Win-Lose Approach

A competitive strategy or mindset where success is achieved at the expense of others, focusing on one's own gain without regard for collective outcomes.

Neutrality

The state of not supporting or helping either side in a conflict or disagreement; impartiality.

Passive Person

An individual who tends to accept or allow what happens or what others do without active response or resistance.

Elicit

To draw out a response, answer, or fact from someone in a subtle or skillful manner.