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Annie is taking the CMA (AAMA) examination and is worried because she has no training in legal issues and needs a resource.Which of the following describes her best resource for this information pertinent to the medical office?
Criterion Deficiency
The absence of critical elements that should be included in performance evaluation measures, potentially leading to incomplete assessments.
Criterion Contamination
When performance evaluation measures include factors irrelevant to the actual job performance, potentially leading to inaccurate assessments.
Reliability
The degree to which interviews, tests, and other selection procedures yield comparable data over time
Performance Standards
The expected levels of performance or benchmarks that a job, employee, or organization is expected to achieve.
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