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Table 2.5
-Refer to the table above. The nominal value of the minimum wage in 2011 was
Douglas McGregor
An influential social psychologist who proposed Theory X and Theory Y to describe different attitudes towards workforce motivation and management.
Fishbone Diagram
A visual tool that identifies, organizes, and displays possible causes of a problem or condition. It is also known as a cause-and-effect diagram or Ishikawa diagram.
Philip B. Crosby
An American businessman and author who contributed significantly to management theory and quality improvement practices.
Hawthorne Studies
A series of experiments on worker productivity conducted at the Hawthorne Works in the 1920s and 1930s, which emphasized the importance of social relations and worker satisfaction.
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