Understanding of a Manager's Message Is Based on the Receiver's

question 2

Multiple Choice

Understanding of a manager's message is based on the receiver's ______.

• A)education and attention
• B)position on the company's organizational chart
• C)perception and message interpretation
• D)experience and attention

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Definitions:

Return on Investments

A metric for assessing how effectively an investment generates returns in comparison to its expense.

Controllable Revenues

Revenues over which a manager or department has influence or direct control, often used in performance evaluation and budgeting.

Residual Income

The net income an entity generates above its cost of capital, a measure of profitability that calculates the surplus after accounting for the cost of capital.

Operating Income

This is the profit realized from a business's operations, after deducting operating expenses such as wages and cost of goods sold but before interest and taxes.