Managers Must Take the Following into Account When Sending a Message

question 19

Multiple Choice

Managers must take the following into account when sending a message.

• A)the receiver's relationship and status differences with the manager
• B)the receiver's interest and emotional state
• C)the receiver's knowledge and communication skills
• D)all of these

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Definitions:

Closed-shop Agreement

A labor agreement requiring employees to be members of a union as a condition of employment, typically illegal in the U.S. under the Taft-Hartley Act.

Resistance Point

The maximum point of opposition or pushback in negotiations or discussions.

Pay Increase

An upward adjustment in an individual's salary or wages, often recognized as a reward for performance or due to changes in market conditions.

Labor Negotiations

The process of collective bargaining between employers and employees (or their representatives) over wages, working conditions, benefits, and other aspects of workers' compensation and rights.