In Spite of Many E-Mails from Human Resources,employees Continue to Make

question 30

Multiple Choice

In spite of many e-mails from human resources,employees continue to make mistakes when filing expense reports,either by forgetting to attach receipts or forwarding the materials to accounting without the proper signatures.Employees are also frustrated that many of their expenses are denied reimbursement.What chart would help them understand how to complete the form correctly?

• A)flowchart
• B)fishbone chart
• C)organizational chart
• D)swim lane chart

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Definitions:

External Failure Costs

Costs that arise when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.

Quality Cost Report

A document detailing the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.

Prevention Costs

Expenses incurred to avoid defects in products or services, including costs related to quality control and training.

Appraisal Costs

Costs associated with inspecting and testing both raw materials and finished products to ensure quality standards are met.