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What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.
Empirically Derived Testing
A method of creating assessment tools based on data collected from experiments or observations, as opposed to theory-based methods.
Projective Testing
A psychological assessment tool that uses ambiguous stimuli to elicit responses that reveal aspects of an individual’s personality.
Personality Trait
enduring characteristics or qualities that describe an individual's behavior across different situations.
Self-Serving Bias
The common tendency to attribute one's successes to personal qualities and failures to external factors, protecting self-esteem.
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