Research on Call Center Operators Indicated That Their Success Was

question 8

Multiple Choice

Research on call center operators indicated that their success was related to ______.

• A)their words
• B)variations in tone and pitch
• C)the amount of time spent listening
• D)both variations in tone and pitch and the amount of time spent listening

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Definitions:

International Transactions

Financial operations that occur across national borders, involving the exchange of goods, services, or capital between countries.

Intermediary

An entity or person that acts as a mediator or link between parties to facilitate a transaction or agreement.