Research on Call Center Operators Indicated That Their Success Was

question 8

Multiple Choice

Research on call center operators indicated that their success was related to ______.

• A)their words
• B)variations in tone and pitch
• C)the amount of time spent listening
• D)both variations in tone and pitch and the amount of time spent listening

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Definitions:

Effective Group Performance

The level of success achieved by a group in accomplishing its goals and objectives, often measured by productivity, cohesion, and member satisfaction.

Problem Solving

A mental process and methodology used to analyze and find solutions to complex issues or obstacles.

Deeds

Legal documents representing the ownership of property or rights.

Contemplation

The action of looking thoughtfully at something for a long time or the act of thinking deeply about something, especially in a spiritual or introspective manner.