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As part of the ______ process,a company can define any number of tolerance groups with a range of limits,and can then assign employees to these tolerance groups.
Figure 2-6 A customization example: tolerance groups to set transaction limits
Employee Complaints
Formal grievances or concerns raised by workers regarding their working conditions, treatment, or aspects of their employment.
Supervisory Level
A position in an organization responsible for overseeing the work of others, typically employees one level below in the hierarchy.
Ombudsperson
A designated individual from whom employees may seek counsel for resolution of their complaints.
Negotiation
The process of discussing and reaching an agreement between two or more parties, each with its own interests and objectives.
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