The Confirmation Bias Makes What Prediction About Human Behavior

question 30

Multiple Choice

The confirmation bias makes what prediction about human behavior?

• A) People will seek out supporting evidence for their beliefs.
• B) People judge the probability of an event by how it is framed.
• C) People will prefer sure wins over gambles.
• D) People will prefer gambles over sure losses.

Identify and explain the different Service Gaps and their implications on service quality.

Discuss strategies for managing and exceeding customer expectations in service delivery.

Analyze the role of technology in managing service quality and customer satisfaction.

Understand how emotional and instrumental support impacts service experiences.

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Definitions:

Criminal Record

A documented history of a person's criminal convictions, which can affect future employment, travel, and citizenship opportunities.

Erving Goffman

A sociologist known for his work on symbolic interactionism and the study of social interactions, especially in the context of everyday life.

Passing

The ability of an individual to be regarded as a member of an identity group or demographic other than their own, often based on appearance.

Criminal Justice System

A collection of social institutions, such as legislatures, police, courts, and prisons, that creates and enforces laws.