When We Engage in a Self-Serving Bias,we Attribute Failure and Other

question 21

Multiple Choice

When we engage in a self-serving bias,we attribute failure and other bad events that happen to us to ________,but we attribute success and other good events to ________.

• A) distinctive factors; global factors
• B) permanent circumstances; temporary circumstances
• C) controllable circumstances; uncontrollable circumstances
• D) external circumstances; ourselves

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Definitions:

Retail Outlet Classification

The categorization of retail stores based on factors such as size, location, product range, and sales method.

Service Versus Goods

The distinction between intangible, non-physical services and tangible, physical goods in the market.

Level Of Service

Describes the degree of service provided to the customer from three types of retailers: self-, limited-, and full-service.

Contractual System

is a formal agreement between parties governing their commercial relationship and obligations.