When They Engage in Benchmarking Hotel Managers Seek to Find

question 21

Multiple Choice

When they engage in benchmarking hotel managers seek to find

• A) new customers.
• B) cost cutting techniques.
• C) best industry practices.
• D) high-quality employees.

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Definitions:

Multitrait-Multimethod Matrix

A psychological assessment tool used to validate the construct validity of tests by evaluating the correlation between different traits and methods.

Two-Layered Study

A research approach that examines a topic or phenomenon at two different levels of analysis or perspectives to gain a more comprehensive understanding.

Informal Social Networks

The unofficial and often not visible interconnections among individuals within an organization that influence the flow of information, facilitating social and professional interactions.

Structural Positions

The designated roles, responsibilities, and levels of authority within an organization's hierarchy.