A Goal of No Guest-Related Complaints Established After Guest Service

question 17

Multiple Choice

A goal of no guest-related complaints established after guest service processes are implemented is referred to as

• A) positive reinforcement.
• B) zero defects.
• C) a mission statement.
• D) corporate culture.

Identify the correct way to record purchases and expenses, whether paid by cash or on account.

Comprehend the nature of asset, liability, capital, revenue, and expense accounts including their normal balances.

Record owner's withdrawals and investments in the business.

Calculate the ending balance of cash and other accounts based on given transactions.

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Definitions:

Primary

Referring to something that is first in order, importance, or rank.

Secondary Reinforcers

Reinforcements that are learned through association with primary reinforcers and are not necessarily satisfying by themselves (e.g., praise, money).

Thorndike

An American psychologist known for his work in the field of learning theory that lead to the development of operant conditioning within behaviorism.

Reinforcement

A process in operant conditioning where a behavior is encouraged or strengthened by a consequence that follows it.