Which Is the Initial Step Hotel Managers Take in Developing

question 5

Multiple Choice

Which is the initial step hotel managers take in developing and implementing a quality service system in a hotel?

• A) Train and empower staff
• B) Implement revised systems
• C) Consider the guest being served
• D) Develop procedures to deliver what guests desire

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Definitions:

Workplace Stressors

Factors or conditions in the workplace that can cause stress to employees.

Debasement

The reduction in value or quality of something, often used in the context of currency or moral standards.

Hazing

The practice of rituals, challenges, and other activities involving harassment, abuse, or humiliation used as a way of initiating a person into a group.

Socialization Stage

Socialization Stage is the phase in which an individual learns and adapts to the norms, values, behaviors, and social skills necessary to integrate into a society or organization.