Service Recovery Tactics Are Used When a Guest

question 24

Multiple Choice

Service recovery tactics are used when a guest

• A) experiences high quality service levels.
• B) provides negative feedback during a current visit to a hotel.
• C) provides positive feedback during a current visit to a hotel.
• D) experiences a positive moment of truth.

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Definitions:

Mutagenic Agent

A chemical, physical, or biological factor that can induce genetic mutations, potentially leading to cancers and various genetic disorders.

Plant Domestication

The process by which wild plants have been evolved into crop plants through selective breeding by humans.

Natufians

A prehistoric culture located in the Levant, significant for their early adoption of sedentary communities and agriculture.

Root Crop

Edible plants that grow underground such as potatoes, carrots, and beets, often rich in carbohydrates and nutrients.