When Is the Ideal Time to Address Service-Related Concerns of a Guest

question 15

Multiple Choice

When is the ideal time to address service-related concerns of a guest with the goal of identifying problems and resolving them?

• A) Before the guest checks in.
• B) While the guest is still on the property.
• C) Within 24 hours of the guest's departure.
• D) Within 1 week of the guest's departure.

---

Definitions:

Comprehend Instructions

The ability to understand and follow directions or commands given by others, crucial for completing tasks accurately and efficiently.

Patient's Chart

A medical record containing a comprehensive history of a patient's medical information and treatment.

Human Resources

A department within organizations that focuses on employee recruitment, management, and provides guidance for people who work in an organization.

Personnel Management

The administrative discipline of hiring and developing employees so that they become more valuable to the organization.