On-Going Efforts Within the Hotel to Better Meet (Or Exceed)guest

question 9

Multiple Choice

On-going efforts within the hotel to better meet (or exceed) guest expectations and to define ways to perform work better,less costly,and with faster methods are the focus of

• A) professional development activities.
• B) cultural diversity initiatives.
• C) quality improvement programs.
• D) succession planning.

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Definitions:

Brain Efficiency

The ability of the brain to perform tasks effectively and efficiently with minimal use of resources, such as energy.

Sociocultural Psychologists

Researchers who examine how social, cultural, and environmental contexts influence behavior and mental processes.

Metaphor

A figure of speech in which a word or phrase is applied to an object or action to which it is not literally applicable, suggesting a resemblance.

Culture

The social behavior and norms found in human societies, including knowledge, beliefs, arts, laws, customs, and habits.