A Caller to a Hotel's Front Desk Asks If a Specific

question 16

Multiple Choice

A caller to a hotel's front desk asks if a specific guest is staying in the hotel.The desk agent answering the call should

• A) provide no information about the guest.
• B) ask about the caller's relationship to the guest.
• C) provide the guest's name and room number only.
• D) confirm only if the guest is or is not staying in the hotel.

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Definitions:

Hypothalamic-Pituitary-Adrenal Axis

A major part of the neuroendocrine system that controls reactions to stress and regulates body processes, including digestion, the immune system, mood and emotions, sexuality, and energy storage and expenditure.

General Adaptation Syndrome

A model outlining the body's short-term and long-term reactions to stress, consisting of the stages alarm, resistance, and exhaustion.

Digestion

The process by which food is broken down in the gut into substances that can be absorbed and assimilated into the body.

Immune-System Responses

The reactions of the immune system to foreign substances, infections, or injuries to protect the body.