The Customer Help Center in Your Company Receives Calls from Customers

question 82

Multiple Choice

The customer help center in your company receives calls from customers who need help with some of the customized software solutions your company provides. The staff prepare the following cumulative frequency polygon (ogive) for waiting times during the last three months. What percentage of customers had waiting times exceeding 6 minutes?

• A) 7%
• B) 8%
• C) 11%
• D) 12%
• E) 89%

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Definitions:

Receptor Cells

Specialized cells that respond to specific types of energy (e.g., light, sound) and convert it into neural activity.

Taste Buds

Sensory organs located on the tongue and are responsible for the perception of taste.

Psychophysical Study

The branch of psychology that deals with the relationships between physical stimuli and their subjective perception or psychological effects.

Absolute Threshold

The minimum stimulus intensity that an organism can detect at least 50% of the time, a concept used in sensory psychology.