Examlex
Which of the following statements is TRUE about behaviour modification?
Customer Contact
Customer contact involves any direct interaction between a company and its customers, aimed at improving service, sales, and customer satisfaction.
Capital Intensive
A business that depends greatly upon equipment and capital for its operations.
Labor Intensive
A business that is more dependent on the services of people than on money and equipment.
Total Productivity
Measures the efficiency of all inputs to a production process (labor, capital, materials) in generating the output, considering both qualitative and quantitative aspects.
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