Which of These Is a General Principle of Performance or Quality

question 18

Multiple Choice

Which of these is a general principle of performance or quality improvement?

• A) The priority is to benefit clients and internal customers.
• B) Quality is achieved through the participation of everyone in the organization.
• C) Improvement opportunities are focused on the work we do individually.
• D) Decisions to change or improve a system or process are based on intuition.

---

Definitions:

Senior Management

The top level of management in an organization, responsible for strategic planning and decision-making.

Quantifiable Benefits

Benefits that can be measured and expressed in numerical terms, commonly used to assess the value of a project or investment.

Workplace Injuries

Workplace Injuries are physical harm or damage that employees suffer as a result of accidents or unsafe conditions in their place of employment.

Canada

A country in North America known for its vast landscapes, diverse cultures, and bilingual English and French speaking populations.