_________ Is a Management Approach That May Be Used to Make

question 27

Multiple Choice

_________ is a management approach that may be used to make comparisons to "best in class" practices across organizations

• A)Processing
• B)Benchmarking
• C)Leveling
• D)Standardizing

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Definitions:

Referent Informational Influence

Pressure to conform to a group norm that defines oneself as a group member.

Social Identity Approach

A theoretical framework suggesting that individuals define themselves by the groups to which they belong, affecting their behaviors and attitudes.

Normative Influence

The impact of societal norms and peer pressures on an individual's behavior, often leading to conformity even if personal beliefs differ.

Dissenters

Individuals who express opinions that are at variance with those previously, commonly, or officially expressed.