One of the Many Lean Techniques That Have Been Successfully

question 28

True/False

One of the many lean techniques that have been successfully applied in service firms is the upgrading of quality.

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Definitions:

Two-factor Theory

A theory that proposes that emotions are based on physiological arousal and cognitive labeling of the cause of that arousal.

James-Lange Theory

A theory suggesting that emotions result from the perception of bodily reactions to an event.

Arousal Theory

A theory suggesting that people are motivated to maintain an optimal level of arousal, seeking to increase or decrease stimulation to achieve this level.

Spillover Effect

The phenomenon where an emotional reaction to one event spills over and influences the response to another event.