Applicants for the Baldrige Award for Total Quality Management Must

question 4

Multiple Choice

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

• A)DMAIC
• B)Customer and Market Focus
• C)Standardization
• D)Control
• E)Inspection protocols

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Definitions:

Private Costs

Costs that are directly borne by the individuals or organizations engaging in an economic activity, excluding external effects.

Intangible Benefits

Advantages or benefits of a product, service, or project that are not easily quantified in monetary terms, such as brand recognition or customer loyalty.

Environmental Sustainability

The responsible interaction with the environment to avoid depletion or degradation of natural resources, ensuring long-term ecological balance.

Stakeholders

Individuals or groups with an interest or stake in the outcome of a project, business, or initiative, such as employees, customers, investors, and suppliers.