TQM Was Defined in the Textbook as Managing the Entire

question 41

True/False

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

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Definitions:

Conflict Development

The process through which disagreements, competitions, or disputes arise and evolve within groups or between individuals.

Substantive Conflict

A disagreement or discord arising from differences in ideas, definitions, perceptions, or goals within a group or organization.

Emotional Conflict

A state of inner turmoil or struggle caused by opposing or incompatible feelings, desires, or beliefs.

Interorganizational Conflict

Disputes or disagreements that arise between different organizations, often due to competing objectives or resources.