The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 68

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

• A) Quality is free
• B) Leadership from senior management
• C) Customer focus
• D) Total involvement of the workforce
• E) Continuous improvement

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Definitions:

Union Representation

The act of a union acting as an intermediary between its members and the management to negotiate labor contracts and protect workers' rights.

Delay Tactics

Strategies or actions aimed at causing a deferral or postponement in proceedings or decision-making, often used to gain a strategic advantage or simply to stall.

Union Organizing Attempt

Efforts made by labor unions to gain representation rights for workers in a workplace, typically through a formal election process.

Employee Turnover

The rate at which employees leave a company and are replaced by new employees, often used as an indicator of workplace satisfaction and stability.