Failure Mode and Effect Analysis Is Used in Six-Sigma Projects

question 64

Multiple Choice

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

• A)Closely examining each rejected part to determine the cause
• B)A careful sampling plan
• C)Calculating a risk priority number for each possible failure
• D)Reporting the effect each failure has had on a customer
• E)Multivariate testing

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Definitions:

Proximity

The physical or psychological closeness between people, places, or things, often influencing interactions and communications.

Integrated CRM

A holistic approach to customer relationship management (CRM) that combines data and processes across all departments to provide a unified customer experience.

Seamless Customer Experience

A cohesive, consistent interaction across multiple channels and touchpoints that a customer has with a brand, minimizing friction and maximizing satisfaction.

Future Promotions

Upcoming marketing activities designed to increase awareness or sales of a product or service.